Privacy Policy

At feltfind, we deeply value the trust you place in us. We’re committed to protecting your privacy with the highest standards of security. This Privacy Policy is designed to explain how we collect, use, and protect your personal information, so you can shop with confidence, knowing that your data is in safe hands.

Your Privacy, Our Responsibility: Your privacy matters to us. We promise never to sell, rent, or share your personal information with third parties. Your trust is our priority, and we are dedicated to safeguarding your data.

1. What Information We Collect

To offer you the best shopping experience, we collect essential information when you interact with our site. Here’s what we may collect:

  • Personal & Contact Information: Your name, email address, shipping and billing details, and any other information you provide when placing an order or reaching out for customer support.

  • Transaction Information: Details related to your payment, such as the name used for payment, card type, and partial card number (we never store full card details).

  • Technical Data: Information such as your IP address, browser type, device details, and location, helping us personalize your experience and optimize our website for you.

  • Marketing Preferences: Your preferences for receiving promotions, offers, and personalized product recommendations.

2. Information You Share With Us

Your feedback is important to us. Whether it’s through product reviews, photos, or other forms of interaction, we treat all the content you share with the utmost respect. Your input helps us improve and ensure that your experience with feltfind is nothing short of exceptional.

3. How We Use Your Information

We use the information you provide to create a personalized and smooth shopping experience for you. Here’s how we put your data to good use:

  • Order Fulfillment: To securely process your orders, handle payments, and ensure timely shipping.

  • Customer Support: To assist you with any inquiries, concerns, or support you need, before, during, or after your purchase.

  • Personalized Communication: To send tailored product recommendations, exclusive offers, and updates based on your shopping habits and preferences.

  • Website Improvement: To analyze data and refine our website, making it even better for you each time you visit.

4. Cookies and Tracking Technologies

To enhance your browsing experience, we use cookies and similar technologies that help us remember your preferences, suggest relevant products, and improve site functionality.

You have full control over cookies and can manage or disable them through your browser settings. However, disabling cookies may limit certain features on the site.

If you prefer to opt-out of Google Analytics, you can do so using this plugin: Google Analytics Opt-Out

5. Email and Text Notifications

By subscribing to our updates, you’ll receive up to four messages per month with the latest product releases, exclusive offers, and personalized promotions. It’s all free, and you can unsubscribe anytime.

If you prefer to stop receiving notifications, just let us know at [email protected], and we’ll make it happen.

6. Who We Share Your Data With

We protect your information by sharing it only with trusted partners who help us run our business efficiently. These partners include:

  • Payment Processors and Shipping Providers: To securely process payments and fulfill your orders.

  • Advertising and Analytics Partners: For example, Google, to improve our site and offer relevant promotions.

  • Legal Authorities: When required by law or to prevent fraudulent activities.

We will never sell or rent your personal data to any third party.

7. How We Protect Your Personal Information

Your security is our top priority. We use advanced technologies to protect your personal information, including:

  • SSL Encryption: To keep your payment and personal data secure during transactions.

  • PayPal Integration: We use PayPal for payment processing, so your financial details are handled securely and are never stored by us.

  • Secure Servers: To protect your data from unauthorized access, we employ industry-leading security practices.

While no system can guarantee 100% security, we continuously update and enhance our security measures to stay ahead of any potential risks.

8. Data Retention

We retain your personal information only as long as necessary to process your orders and provide services. In some cases, we may retain certain data for legal reasons or fraud prevention, even after your account is closed.

9. Withdrawing Your Consent

You have the right to withdraw your consent for us to process your personal information at any time. However, please note that withdrawing consent may affect your ability to access certain features or services on our site.

To update, review, or delete your data, simply contact us at [email protected]

10. Accessing and Updating Your Information

We believe in complete transparency. You have the right to access, update, or request the deletion of your personal information. For security reasons, we may request identity verification before processing your request.

To make any changes to your information, contact us at [email protected]

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any updates will be posted here, and we’ll notify you by email if necessary. We encourage you to check this page regularly to stay informed of any changes.

If you have any questions or concerns about how we handle your data, feel free to reach out to us at [email protected]